Privacy Policy

Effective Date: 25/05/2026

Senteclick (“we”, “us”, or “our”) operates the Senteclick ecommerce platform, which includes:

1. The Senteclick Customer App (for end‑users who buy products)
2. The Senteclick Vendor App (for sellers/managing shops)
3. The Senteclick Delivery Man App (for delivery personnel)
4. The Website (https://senteclick.com and all subdomains)

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use any of our applications or website. Please read it carefully.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as information automatically generated when you use our services.

1.1 Personal Information You Provide

1. Customer App: Name, email address, phone number, delivery address(es), payment details (credit/debit card, mobile money, etc.), order history, and any messages sent to vendors or support.
2. Vendor App: Business name, business address, contact person details, bank account information (for payouts), tax identification number, product listings, inventory data, and order fulfilment records.
3. Delivery Man App: Full name, phone number, profile photo, live location data (when on delivery), bank account details (for earnings), vehicle information, and identification documents (e.g., driver’s license).
4. Website: Any information you submit via contact forms, account registration, or checkout.

1.2 Automatically Collected Information

1. Device information (model, operating system, unique device identifiers)
2. Log data (IP address, access times, browser type)
3. Location data (with your consent, for delivery tracking)
4. Usage data (pages visited, features used, session duration)
5. Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the collected information for the following purposes:

1. To provide and maintain our services
2. Process orders, manage deliveries, handle payments, and facilitate communication between customers, vendors, and delivery personnel.
3. To improve and personalise your experience
4. Recommend products, remember your preferences, and analyse usage patterns.
5. To communicate with you
6. Send order confirmations, delivery updates, support messages, and promotional offers (with opt‑out option).
7. To ensure safety and security
8. Verify identities, prevent fraud, monitor for prohibited activities, and enforce our terms.
9. To comply with legal obligations
10. Maintain tax records, respond to lawful requests from authorities, and handle disputes.

3. How We Share Your Information

We do not sell your personal information. We may share your data in the following limited circumstances:

1. Between Platform Roles
2. Customer information (name, address, phone) is shared with the chosen vendor and assigned delivery man to fulfil orders.
3. Vendor information (shop name, location, contact) is visible to customers.
4. Delivery man information (name, photo, live location) is shared with customers and vendors during an active delivery.
5. With Service Providers
6. Payment processors (e.g., Pesapal, PayPal, mobile money), cloud hosting, analytics, push notification services, and customer support tools. They only receive data necessary to perform their functions and are contractually bound to protect it.
7. For Legal Reasons
8. When required by law, court order, or government regulation; to protect our rights or prevent harm; or in connection with a merger, acquisition, or sale of assets.
9. With Your Consent
10. For any other purpose disclosed to you and agreed upon.

4. Location Data (Critical for Delivery Man App)

The Delivery Man App requires continuous access to precise location data (GPS) while the delivery person is on duty. We use this data to:

1. Enable real‑time order tracking for customers and vendors.
2. Optimise delivery routes and calculate estimated arrival times.
3. Verify delivery completion and prevent fraud.

You can turn off location access at any time via your device settings, but doing so will prevent the delivery man from receiving or completing orders.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law (e.g., tax or accounting records). When no longer needed, we securely delete or anonymise the data.

6. Security

We implement industry‑standard technical and organisational measures to protect your data, including:

1. Encryption of data in transit (TLS/SSL)
2. Encrypted storage for sensitive information (e.g., payment tokens)
3. Access controls and regular security audits
4. Two‑factor authentication for vendor and delivery man accounts

Despite these efforts, no transmission over the Internet is completely secure. You are responsible for keeping your login credentials confidential.

7. Your Rights and Choices

Depending on your location (e.g., EU, UK, Brazil, California), you may have the following rights:

1. Access: Request a copy of your personal data we hold.
2. Correction: Update inaccurate or incomplete information.
3. Deletion: Request deletion of your account and associated data (subject to legal retention).
4. Objection / Restriction: Opt out of certain processing, such as direct marketing.
5. Data Portability: Receive your data in a structured, machine‑readable format.
6. Withdraw Consent: Where processing is based on consent (e.g., location tracking), you may withdraw it anytime.

To exercise these rights, contact us at privacy@senteclick.com or via the in‑app support feature. We will respond within the time required by applicable law (usually 30 days).

8. Children’s Privacy

Our services are not intended for children under 13 years of age (or the age of digital consent in your country). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will delete it.

9. International Data Transfers

Your information may be processed on servers located outside your country of residence. We take steps to ensure that any such transfer complies with applicable data protection laws (e.g., using standard contractual clauses or relying on adequacy decisions).

10. Third‑Party Links and Services

Our apps and website may contain links to third‑party websites (e.g., payment gateways, social media). This Privacy Policy does not apply to those external services. We encourage you to review their privacy policies before providing any personal data.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by:

1. Posting the new policy on the website and apps
2. Sending an in‑app notification or email (for registered users)
3. Updating the “Effective Date” at the top of this document

Your continued use of the platform after the changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Senteclick

Email: privacy@senteclick.com

Address: [Your physical address, if required by law]

Phone: +256 701 098373 (for support only – not for privacy requests)

Appendix: Platform‑Specific Notices